FAQ/User Resources

APPROVAL BOARDS FOR OUR PROFESSIONAL CONTINUING EDUCATION COURSES

Texas Certification Board of Addiction Professionals

Blue Basin, Inc. has been approved by The Texas Certification Board of Addiction Professionals as an Approved Continuing Education Provider, No. 1652-02

Texas Department of State Health Service- Board of Social Work Examiners

Blue Basin, Inc. has been approved by The Texas State Board of Social Work Examiners as an Approved Continuing Education Provider, No. 6725

NAADAC, the Association for Addiction Professionals

Blue Basin, Inc. has been approved by NAADAC as an Approved Continuing Education Provider, No. 100163.

Pennsylvania Certification Board

Blue Basin, Inc. has been approved by The Pennsylvania Certification Board as an Approved Continuing Education Provider, No. 486

Privacy Policy

Click here to see our Privacy Policy

User Resources

FAQ

Is this training accepted in my state for continuing education?

See this document.

Access 24 hours a day?

Yes, all customers have access to the courses 24 hours a day, 365 days a year. Login to learn, anytime you want. As with any Internet system, we may on occasion have unavoidable outages, but our system availability is normally 99.9%.

When can I start learning?

See our setup process described in How Do I Set It Up page. Once your company is set up and tested, you will receive a list of user id and passwords. You will be billed on once payment has been received you will be able to start learning. This process typical takes less than 48 hours.

What if I forget where I stopped on a particular course?

Our bookmarking feature is activated when you hit the exit button to leave a course. The next time you log into that same course, it takes you to the page that you were last working on.
Review specific topics:

Our easy-to-use navigation system allows you to scroll back and forward within each course, or use the course index to select a specific topics within the course.

Can I get licensed/certified taking online courses?

Our training is used by persons working in the addiction industry for continuing education or workforce development purposes. There are online education program through other educational institutions that can assist you in obtaining professional licensure. We do have a course for persons studying to take their Texas Licensed Chemical Dependency Test, however this is a study guide course and has no continuing or other educational credit attached to it.

What are certificates of completion?

A certificate of completion shows that you answered 75% or more of the course questions correctly. You have the option to print a certificate of completion with your name on it. These are often requested by your HR staff and by licensing boards. You can print a certificate at any time from your transcripts screen.

Can someone else use my log in to take training and get credit?

It is illegal to let other people to access the training courses that you paid for, only one person may use a login ID. Our courses are already an incredible value. Each user must pay for the courses they take. If you share the courses, you will be violating our license agreement and your subscription will be terminated. In addition your license is tied to your continuing education credits as well as state training requirements for facilities, by allowing someone else to use your log in this is consider “Falsification of a government record” and in many states is a felony. Our laws around technology security are becoming very strict; it is in your best interest to keep your user information secure.

I can’t get the courses to load on my computer?

Refresh your browser, check your internet settings to allow for cookies, check your internet connection to see if it’s working properly, reboot your pc, etc. Make sure that you are running the most current version of ADOBE and that you have a current version of your internet browser. You may also contact us for assistance.

What if I login in and I have no courses available to register for?

This generally means there was a problem with your enrollment, please contact your HR staff for direction. If this is a new account set-up there may be issues with the setup process. Please contact our support staff for assistance.

Why is this system running so slow?

There are many parts of the United State were internet service is limited or on a system that runs slower than broadband. Even in areas with broadband or cellular service speeds can be slower depending on how many people are using your network both at the site and in the community. Most public internet and cellular systems share many users. There are several things you can do to increase your speed including varying user times and device on your network. Knowing the IT infrastructure of your organization and community will help you to plan better. Please go to our user resources page for tools to check your system speed and broadband maps for more information.

Will I receive anything in the mail?

No. There are no CD’s to load and no books to read, everything you need to complete your course for credit and obtain a printed certificate is contained online.

What is your privacy and licensing policy?
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

I have left my job and need copies of certificates, what do I do?

Your training records belong to your former employer, we cannot access those records for the purpose of printing certificates or transcripts, it is a violation of federal law. You will have to contact your former employer and ask them to send you training records.