FAQ

IS THIS TRAINING ACCEPTED IN MY STATE FOR CONTINUING EDUCATION?
ACCESS 24 HOURS A DAY?
Yes, Customers have access to the courses 24 hours a day, 365 days a year. Login to learn, anytime you want.
WHEN CAN I START LEARNING?
Once the company is set up and paid, the administrator will receive a list of user ID’s and passwords. This process typical takes less than 48 hours.
WHAT IF I FORGET WHERE I STOPPED ON A PARTICULAR COURSE?
Our bookmarking feature is activated when you hit the exit button to leave a course. The next time you log into that same course, it takes you to the page that you were last working on.

Our easy-to-use navigation system allows you to scroll back and forward within each course, or use the course index to select specific topics within the course. There is an orientation video at the beginning of each course.

Are there time requirments on COURSEs?
YES. Courses that have professional continuing education hours or have regulatory mandated hours are timed. These courses require you to view all slides and videos and require you to spend a minimum number of hours in the course. There are instructional videos on how to log your time in each course.
CAN I GET LICENSED/CERTIFIED TAKING ONLINE COURSES?
Our training is used by persons working in the addiction industry for continuing education or workforce development purposes. There are educational institutions that can assist you in obtaining professional licensure. We do have a course for persons studying to take their Texas Licensed Chemical Dependency Counselor (LCDC) test, however this is a study guide course and has no continuing or other educational credit attached to it.
WHAT ARE CERTIFICATES OF COMPLETION?
A certificate of completion shows that you answered 70% or more of the course questions correctly. You have the option to print a certificate of completion with your name on it. These are often requested by your human resources staff and by licensing boards. You can print a certificate at any time from your transcripts screen.
CAN SOMEONE ELSE USE MY LOG IN TO TAKE TRAINING AND GET CREDIT?
It is illegal to allow others access to the training courses that you paid for; only one person may use a login ID. Each user must pay for the courses they take. If you share the courses, you will be violating the license agreement and the students training/CEU’s will be invalidated. Because your professional license is tied to your continuing education credits as well as state training requirements for treatment facilities, allowing someone else to use your log in is considered “falsification of a government record” and in many states it is a felony. Our laws around technology security are becoming very strict; it is in your best interest to keep your user information secure and do your own training.
I CAN’T GET THE COURSES TO LOAD ON MY COMPUTER?
Make sure that your pop-up blockers are turned off and they your IT department has listed our website as an allowed site. There are a host of reasons why your course may not be loading. You can email us directly, submit a support ticket, or have your administrator call us.
WHAT IF I LOGIN IN AND I HAVE NO COURSES AVAILABLE TO REGISTER FOR?
This generally means there was a problem with your enrollment, please contact your human resources staff for assistance. If this is a new account set-up there may be issues with the setup process. Please contact our support staff for assistance.
WHY IS THIS SYSTEM RUNNING SO SLOW?
There are many parts of the United State where internet service is limited and/or systems run slower than broadband. Even in areas with broadband or cellular service, speeds can be slower depending on how many people are using your network both at the site and in the community. Most public internet and cellular systems share many users. There are several things you can do to increase your speed including varying user times and device on your network. Knowing the IT infrastructure of your organization and community will help you to plan better. Please go to our user resources page for tools to check your system speed and broadband maps for more information.
WILL I RECEIVE ANYTHING IN THE MAIL?
No. There are no CD’s to load and no books to read, everything you need to complete your course for credit and obtain a printed certificate is available online.
WHAT IS YOUR PRIVACY AND LICENSING POLICY?
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
I HAVE LEFT MY JOB AND NEED COPIES OF CERTIFICATES, WHAT DO I DO?
Your training records belong to your former employer, we cannot access those records for the purpose of printing certificates or transcripts, it is a violation of federal law. You will have to contact your former employer and ask them to send you training records.

Approval Boards For Our Professional Continuing Education Courses

Texas Certification Board of Addiction Professionals

Blue Basin, Inc. has been approved by The Texas Certification Board of Addiction Professionals as an Approved Continuing Education Provider, No. 1652-02

Texas Department of State Health Service- Board of Social Work Examiners

Blue Basin, Inc. has been approved by The Texas State Board of Social Work Examiners as an Approved Continuing Education Provider, No. 6725
Texas State Board icon | BHC Training, LLC

NAADAC, the Association for Addiction Professionals

Blue Basin, Inc. has been approved by NAADAC as an Approved Continuing Education Provider, No. 100163.
NAADAC icon | BHC Training, LLC

Pennsylvania Certification Board

Blue Basin, Inc. has been approved by The Pennsylvania Certification Board as an Approved Continuing Education Provider, No. 486

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